🔒 Your review text is analyzed inside your browser and is never uploaded

Free Hotel Review Grader

Paste your guest reviews (Google, Booking, TripAdvisor or any source) and get an instant reputation grade — with the most recurring complaints and strengths.

Try the tool

Before you start — please note: This tool gives a preliminary quick estimate based on a ~500-keyword dictionary (Arabic + English) with basic negation detection. It works best on direct, clearly-worded reviews. It may miss sarcasm, compound negations, or nuanced cultural context — those cases need human expert analysis.

Paste reviews here

💡 Tip: for the most accurate result, paste 10 reviews or more. The tool handles Arabic and English together.

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Preliminary Estimate — Quick Indicator

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⚠️ This is a simplified quick estimate, not a substitute for full strategic analysis.

Reviews

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Avg. stars

Positive

Negative

✓ Top strengths

✗ Top recurring issues

This estimate uses a keyword dictionary and any star ratings found in the text — a quick indicator, not a substitute for a full analysis. Your review text is analyzed inside your browser and is never uploaded — only the review count and resulting grade are recorded for usage analytics.

Important note: This tool is a quick indicator based on in-browser keyword analysis. A full professional analysis — root-cause classification, complaint-handling measurement, prioritized improvement plan — requires our full engineering-based consulting methodology. Competitive benchmarking is not part of the published packages and is quoted as a custom scope.

Want a full professional analysis?

Get a complete decision-grade report that links every complaint to a root cause and gives you a prioritized improvement plan — in Arabic and English.

* Analysis requires at least 50 published reviews across the platforms in scope — below that the result is not statistically meaningful, so email us to assess the case before any commitment.

Request your analysis

How the grade is calculated

The tool splits what you paste into separate reviews (one per line, or blocks separated by ---), then reads each review twice: once for explicit star ratings in common patterns such as 5/5, ★★★★ and "4 stars", and once for signal words from a ~500-word dictionary in Arabic and English, with basic negation detection so that "the room was not clean" is never counted as praise.

The two signals are then combined under one rule: stars alone never decide the grade. A single "2/5" buried in twenty reviews does not flip the result, and twenty reviews full of angry wording read as negative even with no star pattern at all. If the text contains neither a single star pattern nor a single signal word, the tool refuses to show any letter and says so plainly rather than handing you false confidence.

For the best result: paste 10 reviews or more, copy the review text as written rather than summarising it, and mix Arabic and English freely — the tool reads both together.

What each grade from A to F means

What each grade means and what it implies operationally
Grade	Operational reading	Suggested action
A	The large majority of reviews are positive with no clear recurring complaint pattern.	Lock in what works: document current standards and watch weekly for any slide.
B	A good overall picture with specific weak points recurring in one or two categories.	Fix the two most frequent categories with an owner and a deadline, then re-measure after 30 days.
C	Acceptable on the surface, but repeated complaints have become a pattern rather than isolated incidents.	Start root-cause analysis on the top three categories before the score drops to D.
D	Complaint volume is high and touches the basics of the stay (cleanliness, maintenance, front desk).	Urgent operational intervention led by hotel management, with a published weekly follow-up.
F	The public picture is negative enough to affect the booking decision directly.	A recovery plan on short deadlines with daily tracking, plus a full platform review.

The grade describes the text you pasted, not a verdict on the hotel. A small or cherry-picked sample produces an optimistic or pessimistic grade with no justification — the more reviews you paste, and the more sources they come from, the closer the grade gets to reality.

What the tool does not capture

Sarcasm. "An unforgettable stay… unfortunately" reads as praise to most dictionaries and is a plain complaint in reality.
Compound negation and cultural context. Phrases that hedge before they criticise need a human read to locate where the failure actually was.
The owner of the problem. The tool tells you the word "Wi-Fi" recurred 12 times; it does not tell you the owner is IT rather than the front desk, and it does not rank categories by operational impact.
The distribution behind the average. A 3.5 average can mean "everyone is moderately satisfied" or "half your guests are delighted and half are furious" — two situations that call for two entirely different decisions.
Financial impact. The tool estimates no cost at all; impact modelling needs room count, average nightly rate and occupancy, and belongs to the full analysis, not to a free indicator.

Your next step after the result

If your grade came out A or B, the priority is locking in what works and catching a slide early — the guide to responding to negative reviews is enough to give your front-desk team a disciplined reply framework.

If it came out C or lower, the problem is most likely a recurring pattern rather than an isolated incident, and that is where root cause analysis begins: what recurs, under what conditions, and which department owns the fix. To see that applied to real numbers, read the published case studies, or request a quote for a full diagnosis that includes a decision report, an interactive dashboard, and executive recommendations each with an owner and a timeline.